Unified inbox

One unified social inbox for every conversation

Customers write in many places, and some messages slip through. Kwamle Media puts every conversation on one screen your team shares, with the bot handling the routine and people stepping in when it matters.

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Inbox · Assigned to Lina

Hi, my order came in the wrong size. Can I swap it?

Sorry about that, Omar! I am passing you to Lina from our team now.

Thanks. It's the black jacket, I need a large

Hi Omar, Lina here. I will set up the exchange for a large and send you the details.

When customers write on several channels, your team ends up switching between apps all day. One message gets two answers, another gets none, and nobody knows who promised what. A unified social inbox fixes that: every message and comment arrives on one screen, and each conversation has a clear owner.

Kwamle Media brings all your channels into that one screen. The bot answers the routine questions, and anyone on your team can take a conversation over at any moment, with the full history in front of them.

How it works

Connect your channels
Link your pages and accounts with each platform's official login. Messages and comments start arriving in the same inbox, side by side.
Assign each conversation
Route a conversation to the right person: sales, support or the manager. Everyone sees who owns it, so no customer gets two answers or none.
Sort with tags
Tag conversations by topic or stage, such as "new order", "exchange" or "follow up", so the team can find what needs attention first.
Let the bot handle the routine
Automatic replies answer common questions day and night. When a conversation needs a person, a team member takes it over from the bot and continues by hand.
Reply faster with suggestions
The AI suggests a reply based on the conversation. Your agent reads it, adjusts it if needed, and sends it in one click.

Who it is for

Any business where more than one person answers customers.

Online stores with a team that handles orders, exchanges and delivery questions.
Customer support teams that need every conversation to have one owner.
Agencies that answer for several brands and need each brand's conversations in order.
Restaurants and cafés that take questions and orders from several channels at once.
Service businesses such as salons and course creators that turn chats into bookings and sign-ups.

Questions about the unified social inbox

Are comments in the inbox too, or only messages?

Both. Messages and comments from all your connected channels arrive in the same inbox, so your team answers everything from one place.

Can several people work in the inbox at the same time?

Yes. Assign each conversation to a team member, so everyone knows who is answering and nobody steps on anyone else's chat.

How does a person take over from the bot?

Open the conversation and take it over. The bot stops answering that chat, and the customer keeps writing in the same thread as before.

Are the AI suggested replies sent automatically?

No. A suggestion waits for your agent, who reviews it and sends it in one click. Fully automatic replies are a separate setting you control.

When should the bot hand a chat to a person?

Complaints, refunds and anything sensitive are good moments to hand over. Our blog has a short rulebook on when and how to do it well.

Can I see how fast my team replies?

Yes. Analytics shows response time per channel, and you can export reports or have them sent on a schedule.

Try it on your own channels

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Read on the blog

Tips

When should the bot hand over to a person? A short rulebook

The signals that mean a conversation needs a human: anger, money, custom requests, repeated questions and returning customers, and how the handover should feel.

24 September 2026 · 3 min read

One unified social inbox for every conversation

How it works

Connect your channels

Assign each conversation

Sort with tags

Let the bot handle the routine

Reply faster with suggestions