wamleMedia
Hotels and vacation rentals

Social media automation for hotels in every guest's language

Guests ask about rooms, the area and check-in while your team welcomes arrivals. Kwamle Media answers in the guest's language and collects booking requests for your team to confirm.

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Messages · Stay in Lisbon
Hello, I'm Sofia. Does the apartment have a kitchen?
Hello Sofia. Yes, it has a kitchen. What are your arrival and departure dates, and how many guests are coming?
Arrival 12 November, departure 15 November, two adults.
Thank you. Our team will check availability and confirm the booking with you here.

A guest asks whether a room has a balcony. Another wants to know the neighbourhood or how check-in works. Messages arrive in different languages while reception is helping people at the desk. Social media automation for hotels with Kwamle Media answers routine questions and collects booking requests for your team.

You supply the room types, area details, check-in guidance and facilities. The AI uses those instructions to answer guests in their language. Your team reviews the requested dates and guest count, checks availability and confirms the booking.

How it works

  1. Connect your property's accounts

    Link the pages and accounts your hotel or rental business owns through each platform's official login. Kwamle Media uses the official APIs and the permissions you grant. Connect your other channels so your team can handle guest conversations in the same inbox.

  2. Give the AI your guest information

    In AI Studio, describe the rooms, the surrounding area, check-in arrangements and facilities such as kitchens or parking. Set your tone and tell the AI to reply in the language the guest writes in. Include sample answers, and instruct it to refer missing details or special arrangements to your team.

  3. Collect the booking request

    Use Ask Question steps in the flow builder on a channel that supports it. Collect arrival and departure dates, the number of guests and the preferred room or property. The answers are saved for your team to review in the conversation. End the flow by explaining that staff will check availability and confirm the booking.

  4. Let reception take the conversation forward

    In the unified inbox, assign each conversation to the colleague handling that property. Add tags such as "booking request" or "arrival question" to organise the work. Staff can read the conversation history and take over from the bot, which stops answering that chat while a person handles it.

  5. Schedule posts about your property

    Prepare room photos, facility videos and posts about the local area ahead of time. Use the smart queue to schedule them for your connected accounts, with the formats each channel supports. Your team can follow publishing status in the queue while handling guest questions in the inbox.

Who it is for

Accommodation businesses that receive guest questions and booking requests through social messages.

  • Independent hotels that answer room and facility questions between guest arrivals.
  • Vacation rental hosts who collect dates and guest counts for apartments or holiday homes.
  • Serviced apartments that explain kitchens, parking and arrival arrangements before a stay.
  • Guesthouses that welcome travellers who write in different languages.
  • Property management teams that assign enquiries for several properties to the right colleague.

Questions about hotel and rental automation

What does social media automation for hotels cover?

It brings together replies to common guest questions, booking request collection, team conversations and scheduled posts. You provide the property information and decide which questions the AI can answer. Your staff handles availability and confirms bookings.

Does a booking request reserve a room automatically?

No. Kwamle Media collects the request; it is not a booking engine or an availability calendar. Your team checks the requested dates against its own records and confirms the room or property with the guest. Make that step clear in the final message of your flow.

Can it answer guests in different languages?

Yes. In AI Studio, tell the AI to reply in the language each guest uses. The product itself is available in 13 languages, including Arabic. Test replies with typical guest questions in the languages you receive, and include room names you want kept unchanged in the instructions.

What if a guest needs help from reception?

A team member can open the conversation in the unified inbox and take over from the bot. This works for late arrival requests, complaints or a question the supplied information does not answer. The conversation history stays visible, and the bot pauses its replies in that chat.

Can I schedule photos and videos of the property?

Yes. Prepare your room photos, videos and text posts, then schedule them for your connected accounts where those formats are supported. The smart queue shows publishing status, so your team can follow what is planned and what has gone out.

Try it on your own channels

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