wamleMedia
Multilingual replies

Answer every customer in their own language

Your customers do not all write in the same language. Tell the AI to reply in the language each person uses, and keep your brand's tone in every one of them.

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Messages · New conversation
Hola, ¿tienen esta mochila en azul?
¡Hola, Lucía! Sí, la tenemos en azul. ¿Te envío el enlace para pedirla?
Sí, por favor. ¿Hacen envíos a Valencia?
Claro. Te envío ahora el enlace y las opciones de envío para tu zona.

A message arrives in a language nobody on your team reads well. It waits, or someone pastes it into a translator and sends back a stiff answer, and the customer feels like a stranger. Multilingual AI customer replies in Kwamle Media let you answer people the way they wrote to you: in their own language, in your brand's voice.

It is a simple rule you write in AI Studio: answer in the language the customer writes in. The tone, the words you avoid and the sample replies you set still apply, whatever the language. And when a reply matters, a person on your team can read it and take over.

How it works

  1. Connect your channels

    Link your pages and accounts with each platform's official login. Messages and comments from all your channels reach the same AI and the same inbox.

  2. Write the language rule

    In AI Studio, add one line to your instructions: reply in the language the customer uses. You can also say which language to use when a customer sends only an emoji or a photo.

  3. Set the tone for each account

    Each account can have its own identity. A formal tone for one brand, a warm and casual one for another, and the rule holds in every language.

  4. Keep your own words

    In your instructions, list the product names and terms the AI should keep as they are. Add the words it should never use to your forbidden words. That keeps your brand recognizable in every language.

  5. Check and step in

    Every conversation sits in the unified inbox. Your team can read any reply and take a chat over from the bot when it needs a person.

Who it is for

Any business whose customers do not all speak the language of its team.

  • Online stores that ship to several countries and get questions in many languages.
  • Hotels, tours and restaurants in cities full of visitors.
  • Course creators with students from different countries.
  • Agencies that run accounts for brands in different markets.
  • Arab businesses whose customers also write in English or French.

Questions about multilingual AI customer replies

Which languages can it answer in?

It writes in the language you set, and you can tell it to reply in the language each customer writes in. Test it with real questions in the languages your customers use before you turn it on for everyone.

Is every reply a perfect translation?

No AI reply is guaranteed to be perfect. Keep your instructions clear and your sample replies short, and let a person handle orders, complaints and anything where an exact word matters.

Can one page answer in one fixed language?

Yes. Set the language in AI Studio for that account, and it replies in that language whatever the customer writes.

Does it work well in Arabic?

Yes. Arabic is fully supported, including right-to-left text, so Arabic replies read naturally and display the right way.

Does it work on comments as well as messages?

Yes. The same instructions apply to comment replies and to private messages, so a customer gets the same language and tone in both.

What should I write in the instructions?

Describe who you are, how you speak and what the AI must never say, then add a few sample replies. Our blog has a step-by-step guide to writing a prompt that answers customers well.

Try it on your own channels

Start your free trial and set up your first automation in minutes.

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Guide

How to write a prompt that answers your customers well

A five-part framework for prompts that give consistent, polite replies in your customers' language: role, tone, constraints, examples, output format.

· 3 min read