wamleMedia
Restaurants and cafés

Social media automation for restaurants during the rush

Guests ask about the menu, delivery and today's special just as the kitchen gets busy. Kwamle Media answers them, takes the order in the chat and confirms it on WhatsApp.

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Messages · Dinner time
Hi, is the grilled chicken on today? And do you deliver to the marina?
Hi Omar! Yes, it is today's special, and we deliver to the marina. Shall I send the menu?
Yes please. Two plates and one lemonade
Done. Your order summary is in the chat. Confirm it on WhatsApp and we will start cooking.

A restaurant's messages pile up at the worst moment: right when the kitchen is at full speed. "Are you open?", "Do you deliver to my street?", "What is today's special?" Every message left waiting is a meal ordered somewhere else. Social media automation for restaurants with Kwamle Media answers these questions in seconds, in your tone, and turns the chat into an order.

You give the AI your menu, opening hours, delivery areas and house rules. It replies to comments and messages, shows dishes as product cards, takes the order with card payment or cash on delivery, and asks the guest to confirm on WhatsApp before the food leaves.

How it works

  1. Connect your pages and WhatsApp

    Sign in with each platform's official login and connect your restaurant's pages and your WhatsApp Business number. No code, and several branches or brands can sit under one login.

  2. Put your menu in the store

    Add dishes as products in categories such as starters, mains and drinks, with variants such as portion size. Set delivery costs by area and add pickup points if guests can collect. Each store also gets a QR code you can print for the counter or the tables.

  3. Teach the AI your house rules

    In AI Studio, write what it should know: opening hours, delivery areas, what is on today and what to say when a dish runs out. Set the tone, from friendly and casual to formal.

  4. Take orders in the chat, confirm on WhatsApp

    Guests browse product cards, pick their dishes and check out in the chat, paying by card through the gateway you connect or in cash on delivery. Each order can be confirmed on WhatsApp with one tap before it leaves, so the kitchen does not cook for fake orders.

  5. Post the daily special and pass on table requests

    Schedule the day's special and your Reels ahead of time. When someone asks for a table, an Ask Question step collects the date, time and party size and passes the request to your team in the inbox or to a Google Sheet. Your team confirms the table.

Who it is for

Food businesses that get more questions and orders in chat than the staff can answer during service.

  • Restaurants with dine-in and delivery that get the same questions every evening.
  • Cafés that post a new drink or pastry and get "is it available today?" under it.
  • Cloud kitchens that sell only online and depend on chat orders.
  • Bakeries and dessert shops that take orders for cakes and trays in advance.
  • Food trucks and pop-ups that share a new spot or a new menu every week.
  • Restaurant groups that run several brands or branches, each with its own voice.

Questions about automation for restaurants

Can guests order without calling?

Yes. The bot sends your dishes as product cards with a checkout link inside the chat. Guests pay by card through your connected gateway or choose cash on delivery.

Does it handle table bookings?

It does not run a booking calendar. It collects the request (date, time and party size) and passes it to your team or to a Google Sheet, and your team confirms the table with the guest.

How does the WhatsApp confirmation help?

Before an order goes out, the guest confirms it on WhatsApp with one tap. You cook orders that a real person confirmed, which keeps fake orders off your tickets.

What if a dish sells out?

Edit the product in your store and add a line to the AI's instructions, such as "the lamb is finished for tonight". The replies follow what you wrote.

Can it reply in the guest's language?

Yes. Tell the AI to answer in the language each guest writes in, so tourists and residents can order in their own words. List your dish names in the instructions so they stay as you wrote them.

Can my staff take over a chat?

Yes. Every conversation sits in the unified inbox, and anyone on the team can take it from the bot at any moment, with AI-suggested replies they review and send in one click.

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