The counter is busy while messages ask about today's pastries, opening hours and a table. Kwamle Media answers from your menu, takes orders in the chat and collects requests for your team to confirm.
7-day free trial · No credit card required · Cancel anytime
A customer asks what is fresh today while you serve the queue at the counter. Another wants a takeaway order or a table. Social media automation for cafes and bakeries with Kwamle Media answers menu questions and collects orders and requests in the chat.
You enter your menu, opening hours and today's baking list. Those details guide replies to messages and comments. Guests can order for pickup or delivery, while table and large-order requests go to your team to check and confirm.
Use each platform's official login to connect your business's own accounts. Kwamle Media uses official APIs with the permissions you grant. Messages from your connected channels come together in the unified inbox, where staff can take over a conversation.
Add drinks, loaves and pastries to your store as products. In AI Studio, enter opening hours, delivery areas and what you baked today. Write what replies should say when an item sells out, and update both the product and instructions as availability changes.
Set pickup points and the delivery areas you serve. Guests browse product cards and use a checkout link in the chat to place an order. Use order confirmation on WhatsApp before collection or dispatch. Follow the channel's messaging rules and use approved templates when required.
On a channel that supports the flow builder, use Ask Question steps to save the date, time and party size for a table. For a large pastry order, ask for items, quantities and the preferred collection or delivery time. Your team reviews the request in the unified inbox, checks availability and confirms with the guest.
Prepare photos of today's bakes and schedule posts in the smart queue for your connected accounts, using the formats each channel supports. Set up Instagram comment replies for questions under your posts. Replies use the tone and menu details you supply, so keep those details current as the day's selection changes.
For cafes and bakeries whose counter service and social messages need attention at the same time.
It covers menu and opening-hour answers, chat orders with confirmation, request collection, scheduled posts and comment replies. You supply the business information. Your team checks and confirms table and large-order requests.
It uses the information you enter. Update your store products and AI Studio instructions with today's items and anything sold out. Tell the AI to refer questions about missing details to your team.
Yes. Set pickup points and the delivery areas you serve in your store. Product cards and a checkout link guide the order in the chat. Customers can review and confirm the order details on WhatsApp before collection or dispatch.
No. This collects requests; it is not a booking engine or a table calendar. Your team checks the requested date, time and party size before confirming. Staff also check quantities and timing before accepting a large order.
Yes. On Instagram, comment replies can use the tone and menu details you supply. Answer the question about the item or opening hours, then invite customers to message you privately if they want to place an order.
Yes. A team member can open the conversation in the unified inbox and take over with the history visible. The bot stays quiet in that chat while staff handle a special request or clarify an order.
Start your free trial and set up your first automation in minutes.
