Travellers ask what a trip includes, then send dates and questions in different languages. Kwamle Media answers routine questions, collects requests for your agents and helps you share relevant offers.
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An offer post brings questions about hotel stays, transfers and departure dates. They arrive in several languages while your agents are planning other trips. Social media automation for travel agencies with Kwamle Media answers common questions and collects the details an agent needs to continue.
You supply the itinerary and what each offer includes or excludes. The AI uses that information in its replies. Your team checks availability and confirms the arrangements with the traveller.
Connect the pages and accounts your agency owns through each platform's official login or API. Add your other channels so your team can handle the conversations they support in the unified inbox. Use each channel within the permissions you grant and its messaging rules.
In AI Studio, write the itinerary, departure dates and what the offer includes, such as accommodation, meals or transfers. Explain what is excluded. Set your tone and ask the AI to reply in the language the customer writes in. Tell it to refer questions your information does not answer to an agent.
Use Ask Question steps in the flow builder on a channel that supports it. Ask for the destination, preferred travel dates and number of travellers. The answers are saved for your team to review in the conversation. End with a message explaining that an agent will check the request and confirm the arrangements.
Tag existing contacts by the trip they asked about. For offer broadcasts, select people who have already chatted with your agency and opted in to offers, then schedule the message. Follow up on an enquiry with a relevant reminder; use recurring notifications only when requested. Check consent and the channel's messaging rules for each send, and exclude anyone who opted out.
In the unified inbox, assign each conversation to the colleague handling that destination or request. They can read the earlier messages and collected answers before replying. When an agent takes over, the bot stays quiet in that chat. Replies to offers also reach the inbox for your team to handle.
Travel businesses that receive trip questions through social messages and need an agent to review each request.
It covers replies to common trip questions, collecting requests for agents, sending offers to eligible contacts who opted in, and following up on earlier interest. Your team continues the conversations in the unified inbox and confirms the travel arrangements.
Yes. In AI Studio, tell the AI to reply in the language each customer uses and keep trip names as you wrote them. The product itself is available in 13 languages, including Arabic. Test replies with typical questions in the languages your customers use.
You write the itinerary, inclusions and exclusions in AI Studio. For example, state whether breakfast or airport transfers are included. Update the instructions when an offer changes, and ask the AI to refer missing details to your team.
No. This workflow collects an enquiry. Your agent checks availability and handles the booking and payment through your agency's usual process. Make it clear in the final flow message that the request still needs review.
No. Choose contacts who have already chatted with your agency, opted in to offers and meet the channel's requirements for that message. Following a page is not permission to send private offers. A matching tag does not replace consent; exclude anyone who asks you to stop.
A team member can open the conversation in the unified inbox and take over from the bot. The conversation history stays visible, and the bot stops replying in that chat. Assign requests about itinerary changes or special arrangements to the colleague who can review them.
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