A customer ordering a blue backpack from a shop in Lisbon needs to know what the shop has recorded. An order confirmation message repeats those details while there is still time to question the colour, payment method or delivery arrangements before dispatch. It should acknowledge receipt of the order and say whether the customer still needs to confirm the details.
Order confirmation message
An order confirmation message tells a customer that a business has received their order and repeats the details. It summarises the items, payment method and delivery arrangements, and explains how to request a change.
How it works in Kwamle Media
Connect your own business number
Connect your business's own number through the official login using WhatsApp Business automation. Use this workflow for customers who have already contacted your business and agreed to receive order messages, within the platform's messaging rules.
Send the order details for confirmation
An order from your Kwamle Media store can trigger a WhatsApp message with order details and a confirmation button. With order confirmation in chat, the customer can confirm with a tap before shipping.
Review changes before packing
Follow up on unconfirmed orders from the unified inbox. If a customer asks for a different colour or delivery arrangement, a teammate can take over from the bot, read the conversation history and reply before the team decides whether to ship.
Share tracking after shipping
When you connect your own shipping account, a shipment can be created for the order and the tracking link sent in the same chat. Use that later update to tell the customer how to follow the delivery.
Common questions
What is an order confirmation message?
It is a message a business sends after receiving an order so the customer can check what was recorded. Some businesses also ask the customer to confirm those details before preparing the order.
What should an order confirmation message contain?
Include an order reference, the items and their quantities or options, the total including any delivery charge, the payment method and payment status, and the agreed delivery arrangements. Give a clear way to request a correction, such as replying in the same chat, and say whether confirmation is required.
Why send a confirmation before shipping?
It gives the customer a chance to catch a wrong size, an unwanted item or incorrect delivery details before packing and dispatch. If you ask for a reply, silence is not confirmation; check the order before shipping it.
Does an order confirmation mean payment or shipping is complete?
No. An order may be confirmed while payment is still due, including payment on delivery. State the payment status separately, and send a shipping update when the order has actually been dispatched.
Related solutions
Read on the blog
Confirm WhatsApp orders automatically, with a human backup
Put these ideas into practice
Create a Kwamle Media account to get started.