Order confirmation

Order confirmation in chat, before a single box ships

Cash on delivery brings orders, and also orders nobody meant to receive. Kwamle Media asks each customer to confirm on WhatsApp first, so you pack and ship only real ones.

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WhatsApp · Order check

Hi, I just ordered the wireless earbuds, cash on delivery.

Thanks, Nadia! Please tap "Confirm order" below so we can prepare it for shipping.

Done, confirmed. Same address as last time.

All set. We will send your tracking link here once it ships.

Every store that offers cash on delivery knows the pattern: an order comes in, you pack it, the courier goes out, and the customer does not answer or says they never ordered. Each of those trips costs time, shipping and stock that sat in a van. Order confirmation in chat with Kwamle Media adds one simple step before shipping: the customer confirms the order on WhatsApp with a single tap.

A real buyer can confirm in a few seconds. An order that is not confirmed is a signal to check it before anything leaves the shelf.

How it works

The customer places the order
Orders come from your Kwamle Media store, on your own domain or inside the chat with product cards and a checkout link. The customer picks cash on delivery or pays by card through the gateway you connect.
A confirmation goes out on WhatsApp
Each new order can trigger a WhatsApp message with the order details and a button to confirm. One tap and the order is confirmed.
Ship only what is confirmed
Pack the orders your customers have confirmed, and follow up on the others from the unified inbox.
The tracking link arrives in the chat
If you connect your own shipping account, a shipment is created for the order and the tracking link is sent in the same chat, so the customer does not need to ask "where is my order?".

Who it is for

Stores that ship physical products and want fewer wasted deliveries.

Cash on delivery stores where unconfirmed orders cost the most.
Electronics and gadget shops whose items are worth checking twice before they leave.
Fashion stores where the size and colour should be right before packing.
Stores shipping to several regions with different shipping costs by area.
Small teams that have no time to call every customer by phone.

Questions about order confirmation in chat

Why confirm an order before shipping?

Because some orders are placed by mistake, for fun or with a wrong address. A quick confirmation shows you which orders are real before you pay to ship them.

What does the customer need to do?

Just tap the confirm button in the WhatsApp message. There is nothing to install and no form to fill in.

Does it work for card payments too?

Yes. Any order can be confirmed on WhatsApp before it ships, whether it was paid by card or will be paid on delivery.

What happens if a customer does not confirm?

Then you know to check it first. Your team can reach out from the unified inbox to check the details before deciding whether to ship.

Can it send the tracking link automatically?

Yes, when your own shipping account is connected. A shipment is created and the tracking link is sent in the chat.

What about shoppers who leave before finishing the order?

Abandoned-cart reminders on WhatsApp invite them back to complete it.

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Order confirmation in chat, before a single box ships

How it works

The customer places the order

A confirmation goes out on WhatsApp

Ship only what is confirmed

The tracking link arrives in the chat