wamleMedia
Pharmacies

Social media automation for pharmacies with pharmacist review

Customers ask what is available and where you deliver while your team serves at the counter. Kwamle Media handles practical replies and collects requests for the pharmacist to check.

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Messages · Pharmacy
Hello, are cotton pads available for delivery to the marina in Lisbon?
Hi Sofia. Our current list shows them in stock, and the marina is in our delivery area.
Please pass on a request for a pack.
Request noted. The pharmacist will check stock and delivery before we ask you to confirm.

The counter is busy, but messages keep coming: "Are you open?", "Is this in stock?", "Do you deliver to my area?" Social media automation for pharmacies with Kwamle Media answers routine questions from the information you provide and collects order requests for the pharmacist to review.

This workflow covers practical enquiries and permitted non-medicine products. The AI must never give medical advice or dosing; every health or medicine question goes to a pharmacist. Prescription medicines are outside the chat ordering flow. Local rules and each platform's commerce policies apply.

How it works

  1. Connect the pharmacy's own accounts

    Connect your pharmacy's accounts through each platform's official login or API. Supported messages and comments arrive in the unified inbox, where your team can assign conversations to the pharmacist or the staff handling delivery.

  2. Write the practical answers in AI Studio

    Add opening hours, delivery areas and the availability information your team maintains. Tell the AI to use those facts and to pass unclear stock questions to your team. Keep the instructions current when a product runs out or your delivery area changes.

  3. Collect a request for pharmacist review

    On Messenger, use the flow builder's Ask Question steps to collect the permitted non-medicine product, quantity, customer name and delivery area. Save the answers for your team and add an "awaiting pharmacist review" tag. Keep prescriptions and medical histories out of these steps.

  4. Hand every health or medicine question to the pharmacist

    Set a handover reply explaining that the pharmacist will answer, then assign the conversation in the unified inbox. The pharmacist reads the thread and takes over; the bot stops answering that chat. Test the instructions with health and medicine questions before enabling automatic replies.

  5. Check availability and confirm delivery

    The pharmacist checks stock and whether the request is permitted before your team agrees delivery details with the customer. For permitted orders in your Kwamle Media store, the customer can confirm on WhatsApp before dispatch, subject to its messaging and commerce rules. Arrange delivery after both pharmacist review and customer confirmation.

Who it is for

Pharmacies that receive routine social messages alongside questions that need a pharmacist.

  • Community pharmacies that need consistent answers about hours and availability while staff serve at the counter.
  • Pharmacies offering local delivery that want product requests checked before agreeing what can be sent.
  • Pharmacies with several branches whose teams assign each enquiry to the right branch in the shared inbox.
  • Pharmacies selling personal care products that collect requests for permitted items and pass health questions to the pharmacist.

Questions about pharmacy automation

What can social media automation for pharmacies answer?

Opening hours, delivery areas and product availability based on the information you supply. Give the AI practical answers you have checked, and have the pharmacist handle every question about health or medicines.

Does the AI know what is on the shelf?

Its replies use the product details and instructions you maintain. Update them when availability changes and pass anything uncertain to your team. The pharmacist checks stock before accepting a request.

Can customers order prescription medicines in the chat?

No. Keep prescription medicines out of this flow. Only collect requests for non-medicine products that local rules and the relevant platform permit. The pharmacist reviews each request before your team confirms it.

What if a customer asks about symptoms or a dose?

Hand the conversation to a pharmacist. The AI must not diagnose, recommend treatment, suggest medicine substitutes or give dosing instructions. Put that rule in AI Studio and test it before turning on replies.

How do we confirm a delivery?

After pharmacist review, your team checks the delivery details with the customer. Permitted store orders can be confirmed on WhatsApp before dispatch, within its messaging and commerce rules. Customer confirmation does not replace the pharmacist's review.

What happens outside opening hours?

Routine replies can explain your hours and delivery areas and collect a request for later review. Tell customers when your team is available. Health and medicine questions still go to the pharmacist; the bot must not answer them while the team is away.

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