The desk is busy, and patients keep asking about cleaning, hours and appointments. Kwamle Media handles routine replies and collects requests for your reception team to confirm.
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The reception desk is helping a patient while messages ask about cleaning, opening hours and the clinic's area. Social media automation for dental clinics with Kwamle Media answers these practical questions from the facts you supply and collects appointment requests for reception to confirm.
Keep the AI's role administrative. It must never give medical advice, assess symptoms or suggest treatment. Every clinical or emergency question belongs with a person on your team.
Connect your clinic's business accounts through each platform's official login or API. Supported messages and comments arrive in the unified inbox. Assign each conversation to the receptionist or team handling that request.
Add your services, opening hours and the area where your clinic is located. Use clear service names such as cleaning or a check-up, without treatment recommendations. For a price question, set a reply such as "Our team will discuss the cost with you here." Keep figures out of automated replies.
Use the flow builder's Ask Question steps where the connected channel supports them. Collect the patient's name, requested service and preferred day and time, then pass the saved answers to reception in the inbox. The team checks its schedule and confirms with the patient. Do not ask for medical histories or images.
After reception confirms the appointment, prepare a reminder only for a patient who has contacted the clinic and agreed to receive it. Use scheduled broadcasts or recurring notifications where the channel permits them. Check its messaging window, template requirements and opt-outs before each send. Your team sets the reminder details.
Write a handover reply explaining that a team member will respond, then assign the conversation in the unified inbox. A person reads the thread and takes over; the bot stays quiet for that chat. Test these instructions before enabling automatic replies. Make clear that the chat is not an emergency service.
Dental teams that answer the same practical questions while reception helps patients in the clinic.
Practical questions about the services you offer, opening hours and the clinic's area. Write these facts in AI Studio and update them when they change. Keep replies within those facts and pass anything uncertain to your team.
No. It records a request and passes it to reception. It does not manage availability or book a slot. Your team checks its own schedule and confirms the day and time with the patient.
Yes, for patients who already contacted the clinic and agreed to receive them. Your team prepares the reminder after confirming the appointment and checks the channel's messaging rules. Exclude anyone who asks to stop from future reminders. See follow-up messages and reminders.
Use a short reply explaining that the team will answer the price question, then pass the conversation to reception. The automated reply gives no figures or estimates. A person discusses the cost with the patient.
A person must take over. The AI must never diagnose, recommend treatment or give medical advice, even if the patient asks again. Set this rule in AI Studio and test the handover. Do not present the chat as an emergency service or promise an immediate response.
State when reception is available. Routine replies can share the practical information you supplied and collect appointment requests for staff to confirm. Every clinical or emergency question still goes to a person; the bot must not give advice while staff are away.
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