Official WhatsApp connection

WhatsApp Business API for small business, on your number

Your shop or clinic needs a clear way to connect its WhatsApp number and let the team answer. Kwamle Media brings that number into a shared inbox, with AI replies for everyday questions.

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WhatsApp · Shop enquiry

Hi, can I order the blue backpack for delivery to Lisbon?

Hello Emma, we deliver there. Would you like help with your order?

Yes, could someone from the shop help me?

Hi Emma, Alex here from the shop. I can help you place the order.

You want your shop or clinic to answer WhatsApp messages as a team, but the API setup is unfamiliar. With Kwamle Media, WhatsApp Business API for small business starts with your own account and number, connected through the official login. You manage the conversations from your dashboard.

The Cloud API is the official connection that lets Kwamle Media send and receive messages for your business. Start with the questions you already answer each day, and decide which chats your team should handle. Your business must have customers' permission before messaging them and follow WhatsApp's messaging policies.

How it works

Connect the account your business owns
From your Kwamle Media dashboard, use the official login to connect your own WhatsApp Business account and number through the Cloud API. No code is needed for the connection. You can disconnect your number when you choose.
Prepare the answers before turning on AI
In AI Studio, set your tone and language and add sample answers about opening hours, delivery areas or services. For a clinic, keep replies to practical information and tell the AI to pass medical questions to staff. Try common questions before enabling replies.
Put the team on the same number
The unified inbox brings the number's conversations alongside your other connected channels. Assign each chat to a team member and use tags such as "order" or "reception". A person can take over from the bot, which stops answering that conversation.
Confirm shop orders before shipping
If you sell through a Kwamle Media store, ask customers to confirm their orders on WhatsApp with one tap before shipping. Check unconfirmed orders in the inbox before packing them. Send confirmations only with the customer's permission and as WhatsApp policies allow.

Who it is for

Small shops connecting their own business number and preparing answers about products and delivery.
Clinics giving practical answers about hours and services, with reception staff handling booking questions.
Stores that ship orders checking customer confirmation before preparing a delivery.
Owners sharing replies with staff assigning conversations from the same number in one inbox.

Questions about getting connected

What does WhatsApp Business API for small business mean?

It means connecting your shop's or clinic's own WhatsApp Business account and number to software through the official Cloud API. Kwamle Media provides the dashboard where you manage chats, AI replies and team handovers.

Do I need a developer to connect it?

No code is needed for the connection in Kwamle Media. Use the official login for your business account, then set the replies you want in the dashboard.

Can my staff answer from the same number?

Yes. Staff share its conversations in the unified inbox. Assign a chat to the person handling it; they can read the history and continue the conversation when they take over from the bot.

What permission do I need before messaging customers?

Your business must have the customer's permission before messaging them and follow WhatsApp's messaging policies. Apply the same rules to automatic replies, staff messages and order confirmations.

What should a clinic automate first?

Start with practical questions about opening hours and services. Reception staff should confirm appointment times and take over medical questions. The clinic guide explains how to set these boundaries.

Try it on your own channels

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Read on the blog

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Confirm WhatsApp orders automatically, with a human backup

How to confirm orders on WhatsApp automatically: what the message should say, which details to repeat, and when a person should take over the chat.

2 October 2026 · 6 min read

WhatsApp Business API for small business, on your number

How it works

Connect the account your business owns

Prepare the answers before turning on AI

Put the team on the same number

Confirm shop orders before shipping