Customers send questions to your bot while your channels and groups need fresh posts. Kwamle Media brings AI replies, publishing and human handover into the same dashboard.
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A customer asks about collection while you are writing an update for your channel. Another needs help with an order. A Telegram bot for business in Kwamle Media answers private messages in your brand voice, while you manage posts for your own channels and groups from the same dashboard.
Keep familiar questions in an automated flow and leave room for conversations that need judgment. Your team can take over in the unified inbox, where the bot stays quiet for that chat.
Connect your business's own bot through Telegram's official API. Use the channels and groups you manage, with the permissions required for the bot to publish there.
Connect your own AI provider keys and choose a model in AI Studio. Set rules and saved answers for routine questions, with AI replies for the rest. The bot answers private messages in your brand voice.
Arrange the conversation in the visual flow builder without code. Add an Ask Question step for a question such as "Collection or delivery?" and save the answer. Use a Condition to choose the next step, and AI Reply to write a response.
Prepare updates for your business's Telegram channels and groups and schedule them through the publishing queue. Use a channel for new arrivals or service news, and a group for updates to your community. The bot needs permission to publish in each destination.
When a customer has a complaint or an unusual request, your team can take over in the unified inbox. The bot stays quiet in that conversation while a person replies. Your other connected channels are available in the same inbox.
For businesses that use Telegram for both customer questions and regular updates.
It can reply to customers who contact it privately and publish updates to the channels and groups your business manages. Use the flow builder to guide common conversations, with your team available to take over.
Yes. Connect the bot your business owns through Telegram's official API. You use your own accounts and grant the permissions needed for the features you want to use.
Yes. You can publish and schedule updates to your business's connected channels and groups where the bot has permission to post. Choose the destination for each update, such as a channel announcement or a note to your group.
No. Build it by dragging steps into the flow builder. Ask Question saves a customer's answer, Condition selects a branch, and AI Reply writes a response. Start with a common request and add steps as needed.
A team member can take over the chat from the unified inbox. The bot stops replying in that conversation while the person handles it. Our guide on when to hand over to a human helps you decide which requests need your team.
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