wamleMedia
Support and sales on Android

A social inbox app for Android to answer customers

A customer asks about a product while you are away from your desk. The Kwamle Media Android app brings your connected conversations, team access and publishing to your phone, so you can answer where you work.

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Inbox · Product question
Hi, does the blue backpack have room for a laptop?
Hi Alex, Maya here. Yes, it has a separate laptop pocket.
Could you show me the inside?
Of course. I will send you a photo here.

A customer asks for a product photo while your sales team is away from the desk. Support questions keep arriving on your other channels, too. A social inbox app for Android gives your team a place to read those conversations and answer from the phone. Kwamle Media brings the channels you connected into one inbox.

The app also covers publishing, AI suggestions, team permissions and offline drafts. Its store listing is not public yet. The Android app page shows its screens and will announce the listing when it is public.

How it works

  1. Set up your account and your team's access

    Create your Kwamle Media account on the website and connect your business's own accounts through each platform's official login or API. In the app, the account owner adds team sign-ins, chooses each member's pages, and can restrict visibility to assigned conversations.

  2. Find the conversation in the unified inbox

    Conversations from every channel you connected appear in one list. Filter by channel, search for a conversation or check the unread counts. A new message notification opens the conversation itself, so you can read the question and reply from your phone.

  3. Write a reply and check it before sending

    For WhatsApp, reply with text or a photo and check whether the customer's reply window is still open. If you need to continue after it closes, use an approved template for your business number within the channel's rules. You can also request an AI reply suggestion and edit it before sending.

  4. Prepare the post from your phone

    Open New post, choose a photo or video from your gallery, and select the connected pages or accounts for it. Ask for an AI caption if you need a starting point, edit it, then publish or choose a time.

  5. Keep working when the connection drops

    Read recent conversations even while offline. Replies you write offline are sent automatically when the connection returns, and unfinished work stays as a draft on your phone.

Who it is for

For teams whose customer conversations continue when they leave the computer.

  • Support teams that answer questions across connected channels and need to find conversations on a phone.
  • Sales teams that answer product questions with a message or photo while away from a computer.
  • Shop owners who handle customer replies and publish product photos during the same working day.
  • Team managers who choose which pages and assigned conversations each member can see.
  • Teams on the move that need recent conversations available offline and drafts kept on the phone.

Questions about answering customers from your phone

How does a social inbox app for Android help a support team?

It puts conversations from your connected channels in one list on the phone. Your team can search for a conversation, filter by channel and answer the customer from the unified inbox.

Can I download the app now?

The store listing is not public yet. The app page will announce it when it is public. It also shows the app's screens and explains that you need an existing Kwamle Media account.

Can I control which conversations each team member sees?

Yes. The account owner creates team sign-ins and chooses the pages each member works on. You can also choose whether a member sees only conversations assigned to them.

What can the AI help me write?

You can ask for a suggested caption for a post or a reply inside a conversation. Read the suggestion, check the details and edit it before you send.

What happens if my phone loses its connection?

Recent conversations remain readable offline. Replies you write offline go out automatically when the connection returns, and unfinished work stays as a draft on your phone.

Can I publish posts as well as answer customers?

Yes. Choose a photo or video from your gallery, select the channels you connected, and publish or schedule it. If an upload is interrupted by a lost connection, it resumes automatically when the connection returns.

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