wamleMedia
Agencies managing client accounts

Social media automation for agencies, with each brand's voice

Each client has a different voice, a different posting schedule and questions that need the right person. Kwamle Media brings their connected accounts into one dashboard, with rules for each brand and a unified inbox for your team.

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Queue · Client posts
Mia's café · New menuMon 9:00 AM
Leo's shop · New arrivalsTue 12:30 PM
Mia's café · Weekend hoursThu 10:00 AM
Leo's shop · Product guideFri 4:00 PM

Your agency has a café's opening hours to share, a shop's product questions to answer and posts due for several clients. Keeping those details straight gets harder with every account. Social media automation for agencies in Kwamle Media brings client accounts under one login, with each brand's own voice and rules.

A café in Lisbon and a shop in Toronto need different replies and publishing schedules. Your team can handle conversations in the unified inbox and plan posts for each client's connected channels from the same dashboard.

How it works

  1. Connect the accounts your clients authorise

    Connect the accounts each client authorises you to manage through each platform's official login or API. You use the business's own accounts and manage multiple pages and brands under one Kwamle Media login.

  2. Give each brand its own voice and rules

    Set the tone and reply rules for each client. A café may use a warm welcome; a service business may prefer a more formal reply. AI answers use the brand's voice, with rules and saved answers taking priority.

  3. Organise your team in the inbox

    Use team roles and departments in the unified inbox to organise the people handling client conversations. Route a conversation to your team when it needs attention. A person can take over a chat, and the bot stays quiet for that conversation.

  4. Schedule posts for each client

    Plan posts and Reels for each client's connected accounts using the smart queue. Schedule the café's menu updates and the shop's new arrivals as separate posts. The formats you can publish depend on what each connected platform supports.

Who it is for

For teams responsible for other businesses' daily social activity.

  • Social media agencies manage connected client accounts from one login.
  • Content teams schedule each client's posts through a smart queue.
  • Community management teams use inbox roles and departments to organise who handles conversations.
  • Agencies serving different industries give each client its own AI voice and reply rules.

Questions about managing client accounts

Can social media automation for agencies cover several client brands?

Yes. Kwamle Media supports multiple pages, accounts and brands under one login. Connect the accounts your clients authorise you to manage, then set the voice and reply rules for each brand.

How do I keep each client's replies on brand?

Use that client's tone, business information and reply rules. Rules are checked first, followed by saved answers, then AI. Write instructions for the specific business, such as how the café answers questions about opening hours.

Can a teammate handle a conversation personally?

Yes. The unified inbox supports team roles and departments, with conversation routing to your team. When someone takes over a chat, the bot stays quiet for that conversation, so your teammate can continue the reply.

Does every client need the same publishing schedule?

No. Schedule posts for each client's connected accounts through the smart queue. A café's menu post and a shop's product guide can be planned for different times. Publishing depends on the formats and actions each platform allows.

Where can an agency learn about partnerships?

If your agency wants to work with Kwamle Media as a partner, start with the Partners page. It introduces the agency programme.

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Unified inbox

Messages and comments from all your channels on one screen, shared by your team, with a bot that hands over to a person.

Post scheduling

Upload a batch of posts once, get captions and hashtags, and let a smart queue publish them at your audience's active hours.

Multilingual replies

The AI answers each customer in the language they write in, with your brand's tone, terms and forbidden words in every reply.

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