A Reel brings questions about sizes, stock and delivery while you are handling orders. Kwamle Media replies in your brand voice and helps people ready to buy continue in a private conversation.
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Questions about sizes and delivery can pile up under a product photo or Reel while your team handles orders. Instagram comment auto reply in Kwamle Media answers in your brand voice, with keyword triggers for common requests and AI replies for other questions.
You can run reply campaigns on old and new posts, including posts that still attract questions after a launch. When a commenter wants to buy, comment-to-DM can move the buying details into a private conversation.
Use the platform's official login to connect your business's own account. Kwamle Media uses the official API to manage the comments and conversations you authorize.
In AI Studio, set your tone and language. Give clear instructions about how your business answers customers, such as using a short greeting and keeping replies focused on the question.
Run reply campaigns on old and new posts. Add keywords such as "size" or "details" to trigger answers to common requests. Use keyword filters and spam blocking to skip unwanted or rude comments.
Give the commenter a short public answer. When someone asks to buy, send the details in a private message where Instagram permits it. Once the customer replies there, continue the conversation under Instagram's messaging rules.
Private conversations appear in the unified inbox alongside messages from your other channels. Your team can take over a chat when a buyer needs help, and the bot stays quiet in that conversation.
For businesses whose posts and Reels bring questions as well as views.
Yes. Kwamle Media can reply to comments under posts and Reels on your connected account, using your keywords and brand voice.
Yes. Reply campaigns cover old and new posts, so you can answer people who still ask about a product on an earlier post.
Yes. A keyword such as "details" can trigger a public reply and a private message to the commenter, where Instagram allows it. For the conversation after the customer replies, see Instagram DM automation.
Use keyword filters for wording you do not want to answer, together with spam blocking. This lets you skip unwanted comments while keeping replies focused on customer questions.
The AI uses the tone and language you set in AI Studio. Your rules come first, followed by saved answers, then AI replies. Keep the instructions specific to how your team speaks to customers.
Yes. Open the private conversation in the unified inbox and take over when the customer needs a person. The bot stays quiet for that chat while your team continues the conversation.
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