Clients ask about services and appointments while your hands are busy. Kwamle Media answers routine questions, collects booking requests and helps your team follow up.
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When you are with a client, questions about hair colouring, opening hours and your location keep arriving. Social media automation for beauty salons with Kwamle Media answers the routine questions and collects appointment requests for your team to review.
Give the bot your service list, hours and the area your salon is in. It uses those details in replies while you prepare before-and-after posts, plan reminders and leave appointment confirmation to the people who know your schedule.
Connect your salon's Instagram account and your other channels through each platform's official login, using your own business accounts. Add saved answers for services, opening hours and the area your salon is in. Set rules and the tone for AI replies so routine enquiries use your salon's information.
In the flow builder, add an Ask Question step for each detail: the client's name, chosen service, preferred day and preferred time. The steps save the answers. Pass the request to your team in the unified inbox, where staff check availability and confirm the appointment with the client.
Prepare photos and Reels of your work and schedule them with the smart queue. Add a caption that names the service shown. Choose when to publish on your own accounts, so new work can appear while you are serving clients.
For customers who ask for reminders, set up a broadcast campaign or recurring notification where the connected channel allows it. Your team chooses the message and timing after confirming the appointment. Collecting a request does not start a reminder automatically.
A client may want to change a request or speak to a stylist before choosing a service. A team member can take over the conversation in the unified inbox, and the bot stays quiet for that chat. Staff can then discuss the details with the client.
For teams that receive service questions and appointment requests through social messages.
It can answer service questions, collect booking requests, schedule posts and support reminders within each channel's rules. You provide the salon's details, and your team confirms appointments and handles conversations that need a person.
No. Ask Question steps save the client's answers and your team receives the request in the inbox. Staff check their own schedule and confirm the time with the client. A preferred time is a request until your team confirms it.
Yes. Prepare the content and use the smart queue to schedule it for your own connected accounts. You choose the service to feature, the caption and the publishing time.
Broadcast campaigns and recurring notifications can support reminders where the channel permits them. Set them up separately after your team confirms the appointment, and send only to customers who have agreed to receive them.
The bot can answer from your saved service and opening-hour details and collect the request. Tell clients that staff will confirm the appointment when they review it, so an after-hours reply does not suggest a slot is reserved.
Yes. A person can take over any conversation in the unified inbox, and the bot stays quiet for that chat. Agree which requests staff should handle, such as changes to a visit or questions about choosing a service. See when to hand a conversation to a person.
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